I consider a bad bottle of Heineken to be a personal insult to me
Freddy Heineken, founder of Dutch beer giant
Almost all quality improvement comes via simplification of design, manufacturing, layout, processes, and procedures
Tom Peters
If you can not describe what you are doing as a process, you do not know what you are doing
W. Edwards Deming 1900-1993, American continuous improvement management guru and father of the Deming Cycle
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